I have been in the health insurance business for over 24 years in which I worked for a Medicare Advantage Healthcare company. I was responsible for managing the enrollment activities to facilitate and enhance the company’s operational and financial goals. I provided strategic oversight and leadership to the Member Services Department. I was responsible for ensuring the delivery of best-in-class service to new and existing members. I lead, managed, coached, and developed teams to achieve high-performance standards in alignment with the company’s mission and values. I was involved in the implementation and management of the operating systems and processes for driving consistent performance that met and exceeded operational targets. I also cultivated a culture that was committed to continuous quality improvement; a fully engaged and high-performing staff; effective and efficient practices/processes; and development of effective performance measurement tools.
As an Account Manager at Pacific Group, it has been my pleasure to manage assigned accounts and serve as their day-to-day contact. I manage renewals, prepare open enrollment materials, attend open enrollment meetings, etc. I speak and write fluent Spanish. I strive to provide the best customer service possible to our clients through day-to-day service and work on building strong relationships with our clients. I have excellent communication and interpersonal skills and an in-depth knowledge of the insurance industry.
With my strong background in Commercial, Medicare and Individual accounts, I have the knowledge and expertise to provide the support needed to our clients.
On a personal level, I enjoy hanging out with family and friends, visiting new places, going to the beach, and taking care of my Fur babies. I also enjoy visiting my daughter in college and spending time with her making memories; with her there is never a dull moment!